REGULATIONS
The Regulations are established to ensure all guests an orderly, serene, and peaceful use of the facility. These regulations have a contractual nature; therefore, the submission of a booking and/or the completion of data on the Guest Portal formally and effectively implies the Client's acceptance of these Regulations in every clause and provision. The relationship with Bologna District is governed by Italian law, and failure to comply with the aforementioned law will result in the Guest's removal and notification to the public security authorities, police, or carabinieri.
Documents – At the time of booking or immediately afterward, the Client is required to upload their own and their companions’ documents on the Guest Portal or send them directly to Bologna District at least 24 hours before the arrival date, and in any case, no later than 5:00 PM on the day of arrival. This is necessary for identification and to allow registration and communication of the guest's presence to the police authorities, as required by law. The provision of data and/or submission of documents is an essential condition for availing of the service. If the deadline mentioned above expires without the required documentation being uploaded or sent, Bologna District will not provide the Client with the Access Code necessary for self-check-in (where applicable) and/or key delivery, and access to the unit will not be permitted, with all amounts paid by the Client being retained.
Booking Conditions – By submitting the booking, the Client confirms that they have read and expressly accept the Booking Conditions, which form an integral part of these Regulations.
Security Deposit and Pre-authorization – Bologna District will pre-authorize an amount of €200.00 (two hundred) on the credit card provided by the Client at the time of booking as a security deposit for damages and/or any verified removal of items from the occupied unit. By submitting the booking and accepting these Regulations, the Client expressly and in advance authorizes this pre-authorization, as well as any charges to the same credit card for amounts that may be due to Bologna District at the end of the stay, for the reasons indicated and based on the provisions in the subsequent sections.
Guest Registration – It is strictly forbidden to allow access to the facility and/or the apartment to guests or individuals who have not been duly registered at the time of booking or afterward.
Check-in and Check-out Times – Apartments are available for check-in from 3:00 PM on the day of arrival and must be vacated strictly by 10:00 AM on the day of departure unless otherwise agreed and authorized. In the event of late check-out beyond the indicated time, an additional charge of €80 will be automatically applied, with a maximum permitted time of 12:30 PM and only upon prior availability request. Beyond this time, subject to availability, an additional overnight stay charge will be automatically applied based on the current rates. Rates are calculated on a daily basis regardless of the time of entry.
Customer Care – The Customer Care service provided by Bologna District is available to Guests from Monday to Friday, from 9:00 AM to 6:00 PM. Outside of these days and hours, operator assistance will be provided only in cases of proven urgency, following a message from the Client.
Luggage Storage – Guests may store their luggage in a designated, unattended area during the Customer Care service hours mentioned above. Bologna District management declines any responsibility for luggage and items stored by Guests and will not be liable for any compensation. The Management reserves the right, at its sole discretion, to refuse luggage or other personal belongings for storage.
Quiet Hours – From 1:30 PM to 4:00 PM and from 10:30 PM to 8:00 AM, Clients are required to observe the utmost silence and maintain behavior that does not in any way disturb other guests' rest. This includes avoiding loud voices in the sleeping area, wearing noisy shoes such as clogs, slamming doors, and making any kind of excessive noise. Television and radio use is permitted during these hours, provided the volume is kept low.
Wi-Fi – The facility offers free Wi-Fi for Clients' exclusive use. Bologna District is not responsible for any malfunctions caused by the network provider but will forward any reports received from Clients to the provider.
Stay of Minors – Minors not accompanied by parents/guardians, and therefore not in possession of the appropriate documentation, are not allowed to stay in the Bologna District facility. Parents (or legal guardians) are responsible for the actions of minors within the facility and must ensure they behave appropriately towards other guests, particularly with respect to maintaining silence, which the company guarantees to its guests, and avoiding any damage of any kind.
Pets – Bologna District reserves the right to accept pets in its facility, provided their presence is duly communicated and declared at the time of booking, specifying the type and size of the animal. If the presence of the pet is accepted, a pet fee of €50.00 (fifty) will be charged. Failure to communicate and obtain prior approval for a pet's presence will result in an increased pet fee of €100.00 (one hundred). The Client must ensure the pet does not cause disturbances, noise, or damage to other guests and the facility. Only pets compliant with health regulations are allowed. The Management may request compensation for any damages caused.
No Smoking Policy – The Bologna District facility is a "smoke-free" environment. Smoking is strictly prohibited inside the apartment and common areas (except for outdoor spaces). Any violation of this rule, confirmed through post-check-out verification, will necessitate special cleaning of the unit and furnishings, particularly fabric items, including two ozone sanitation treatments. Due to the high costs of these interventions, Bologna District will charge violators a penalty of €500.00 (five hundred).
Bed Configuration and Linen Replacement – Clients must specify any bed configuration preferences or requests at the time of booking and no later than 24 hours before the scheduled check-in date to allow the unit to be prepared differently from the standard setup. Apartment linens are replaced according to vacation rental regulations—at check-in and check-out. In exceptional cases, an additional linen change may be authorized upon the Client’s request, incurring an extra cost of €25 per room for each bed linen or bathroom linen change. It is forbidden to remove linens from the occupied unit. If post-check-out inspection reveals missing linens, Bologna District will charge the Client the purchase cost of the missing items.
Waste Separation and Energy Saving – Bologna District’s policy mandates waste separation. Clients are required to sort their waste and use the appropriate recycling bins located outside the facility. Clients are encouraged to avoid wasting water and electricity when leaving the apartment.
Extra Cleaning – If the Guest leaves the occupied unit in poor condition, fails to wash dishes, and/or does not dispose of trash, requiring more intensive cleaning than usual, an additional charge of €50.00 (fifty) will be applied.
Inventory Verification and Damage Compensation – If damages to the facility, furnishings, or equipment are found after check-out or during the stay, the Client must compensate for the replacement value. The Client must check the completeness and functionality of the unit’s equipment within two hours of check-in, using the inventory list available in the apartment. Any issues must be reported within this timeframe. If no reports are made, the unit will be considered correctly delivered. The Customer Care team will assess damages and notify the Client within two working days post-check-out, charging any due amounts accordingly.
City Tax – The Municipality of Bologna has introduced a City Tax, payable by guests at accommodation facilities. This tax is not included in the rates indicated on the website and must be paid at registration on the Guest Portal before check-in or will be collected in cash or charged to the Client’s credit card at check-out.
Booking Cancellation Policy
Standard Rate: Free cancellation up to 5 days before arrival. Late cancellations or no-shows will be charged the total booking amount.
Non-Refundable Rate: Full prepayment required; no refund in case of cancellation or early departure.
